Process mapping. While this term might sound a bit vague or waffly, process maps are surprisingly straightforward to create, and a good way to share concise information in a universally recognized format.
Business Process Management can mean two things. Some describe Business Process Management as the overall process of analyzing, measuring, and optimizing the business through different methods or procedures. To others, it is the automation of the gathered data to use as a reference for the improvement process. The automation is typically done by software.