Blog. Track time and hack productivity with Tomato Technique // support

In our increasingly remote-driven world, the importance of exceptional customer support has never been more evident. As businesses embrace the virtual realm, optimizing customer support efficiency in a remote setting becomes a top priority. This article unveils practical strategies and tips to transform remote support into a seamless experience.

Support is a job of constant context-switching. From working in the inbox to helping your coworkers, hopping on calls, and maybe even fighting fires or large scale issues, it can feel like you are constantly taking off one hat and putting on another.